Customer Service

If you have any queries or if we can be of any further assistance please do not hesitate to contact us by this form.

PAYMENT

We accepts the following methods of payment:

and almost any other kind of credit or debit card.

If you pay using PayPal, the PayPal Privacy Policy available on the PayPal website will also apply. This sets out how PayPal collects, retains, processes, shares and transfers your personal data when you use PayPal’s services.

Purchases and shipping are charged in the nominated currency of the shipping destination.

PAYMENT CONDITIONS

For your security, the billing name and address must match the credit card or other method used for payment. PayPal account used must be in the name shown on your government issued identification document. LaPetiteSartorie reserves the right to cancel any order that does not comply with this or with our other security criteria.

Your card or other method of payment will not be charged until your order is accepted and shipped. However, it may show a pre-authorisation of the funds immediately upon order. Payment will be taken for pre-ordered or personalised items at the time of or shortly after you submit your order and in advance of shipping.

Please note: All orders are placed with LaPetiteSartorie, which is a Italy entity, therefore your card issuer or payment method provider may apply other international bank charges. In addition, if your credit/debit card or other method of payment is not denominated in the currency of your purchase, the final price will be charged in the currency of your card. This will be calculated and charged by your card issuer. LaPetiteSartorie has no control over these charges and cannot predict the amount. Please contact your issuing bank for further information before placing your order.

CUSTOMS FEES - DUTIES - TAX

The person or company receiving the shipment is obliged to pay any duty and tax if applicable to the shipment, it depends on the country of destination. Please note all shipments depart from Italy. LaPetiteSartorie has no control over these costs and cannot predict the amount. Please contact your local customs office for further information before placing your order.

SHIPPING

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.

Please note that the delivery times are estimates and do not apply to pre-ordered or personalised items. An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

If a shipping cost promotion is available the reduced shipping cost will be displayed at checkout.

If you have a pre-ordered or personalised item, delivery times could take longer.

We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been placed. Please note: we do not deliver to freight forwarding addresses or PO Boxes.

RETURNS

Due to hygiene reasons all the product are non-returnable and not eligible for exchanges, refunds or store credit.

ORDER CANCELLATIONS AND REFUND

Before your order has been dispatched, we may be able to cancel your order. Please contact us as soon as possible after placing your order and customer service will advise if cancellation is available.

Please note, we are unable to combine orders, change the size, edit your billing and shipping details or add pieces to an existing order once it has been placed.

If you exercise your right of cancellation after the item has been shipped, please replace the item securely in its original packaging and return it to us with your shipping note. Shipping costs are charged to the customer. Once the item has been received, the refund will be issued.

If you have any queries or if we can be of any further assistance please do not hesitate to contact us by this form.